All Electric Construction & Communication LLC / AEC Solar LLC
Milford, CTElectrical contractor and commercial solar EPC serving municipal, K-12, institutional, and commercial clients across Connecticut
Director of Business Operations
December 2025 – Present- Direct business operations for a two-brand electrical contracting and solar EPC organization that scaled from $10M to $70M in revenue and from 30 to 130 employees since 2023; lead project management, warehouse operations, and the solar service department.
- Designed, built, and deployed a proprietary operations platform — nine live modules plus a client portal covering projects, change orders and RFIs, manpower and labor capacity, estimating, financial forecasting, HR, service dispatch and O&M agreements, solar fleet monitoring, and executive dashboards — as role-based, audited, company-owned software with no per-seat licensing.
- Built the solar service department into a systematized recurring-revenue operation: wrote the service SOP (service calls, O&M, QA/QC, commissioning), designed the dispatcher role, and implemented ticket-dispatch-verification-billing controls with a client portal.
- Built a solar fleet monitoring platform covering ~110 installations across SolarEdge, AlsoEnergy, Fronius, SolrenView, and eGauge, with rule-based alerts that convert directly into service tickets.
- Own revenue, backlog, and labor forecasting: built the company-wide billing forecast and a Smartsheet/Excel workforce capacity-planning system with live dashboards used for PM capacity, crew gap analysis, and staffing plans.
- Oversee contract administration across all active portfolios — AIA contracts, MSAs, change orders, subcontractor and vendor agreements — including analysis and formal correspondence on a compensable-delay claim under AIA A232.
- Lead municipal and public-sector RFP responses and project compliance documentation — submittals, transmittals, and state and municipal participation and hiring requirements — for K-12 and municipal solar PV projects.
- Spearheaded company-wide AI and automation adoption, including a Make.com/Claude contract-intake automation that extracts executed-contract data into Smartsheet, Dropbox, and Slack; automated project kickoff, PO generation, and recurring material ordering, and designed a Slack-triggered site-services ordering workflow.
- Own talent acquisition, performance management, and organizational design with ownership — recruiting and interviewing across PM, project engineering, field, service, and warehouse roles — as headcount grew fourfold.
Operations Manager
January 2023 – December 2025- Joined as the company's first dedicated operations hire; built project tracking, reporting, and coordination systems from the ground up as revenue grew seven-fold.
- Implemented Salesforce CRM with API integrations, unifying pipeline, project, and service data across departments and eliminating manual reporting gaps.
- Deployed Slack as the company's internal communication platform with structured channel workflows; standardized SOPs and document templates, and supported project managers with submittals, transmittals, RFIs, and change orders.